Refund policy

For watches, Only Time Official offers returns and exchanges only if:

  • You received a damaged product, or
    You received a wrong product/model/color

No other return or exchange reasons are accepted (such as change of mind, dislike, size preference, etc.).

Mandatory Unboxing Video Requirement

To be eligible for a return or exchange, customers must provide a complete unboxing video of the package.

The video must clearly show:

  • The parcel in sealed condition
    Full opening process
    Clear proof of damage or wrong product

Without this video, return or exchange requests will not be accepted.

Returning Your Purchase

Returning a watch to Only Time Official is simple. You can initiate a request via:
Instagram Support :  Only Time Official

After reviewing your unboxing video, we will schedule a pickup.

Please ensure that:

The watch is unused and in original condition
Only the main product needs to be returned
The unboxing video requirement is fulfilled

Refund Policy

If your watch is eligible (damaged/wrong product), here is the refund process:

Refund Initiation

We initiate a 100% refund within 24 hours of receiving the returned shipment.

Refund Method

  • Online Payment Orders:
    Refund will be credited to your bank account within 5 to 7 days.
  • Cash on Delivery Orders:
    Share your bank account no., bank name, and IFSC code.
    Refund will be processed via NEFT/IMPS within 2 to 5 days.

Eligibility for Refund

Refund is issued only after:

✔ Parcel is delivered to you
✔ Reverse pickup is completed
✔ Item reaches warehouse
✔ Unboxing video is verified and approved

Exchange Policy

If you prefer a replacement instead of a refund:

  • After reverse pickup, we will dispatch your exchange watch from our warehouse.
    No custom-size or tailoring option is applicable for watches.

Limitation

Only one-time refund or exchange is allowed per order.

Return & Exchange Processing Timeline

  • Pickup of Item: 1–3 days after your request
  • Warehouse Delivery: 15–25 days (courier transit time)
  • Refund/Exchange Processing: After warehouse verifies the product + your unboxing video

Additional Charge for Returns

  • Damaged/Wrong Product Return:
    No charges — completely free return.
  • All Other Reasons:
    Returns are not accepted (Only damaged/wrong product eligible).

Need Help?

For assistance, reach us at:
Instagram Support :  Only Time Official